One size does not fit all; therefore, we develop bespoke business solutions to meet your individual business needs. If you are looking for a business professional who can understand and embrace your organisation’s development needs then call us today for a no obligation discussion. Our Services Include:
Business Consultancy
Training
Executive/Business/Lifestyle Coaching
Drama Based Training
Mystery Shoppers (Surveys and Training)
Customer Service
Public Speakers
Consultancy
We have access to many independent consultants specialising in:
HR (appraisal systems, attitude and opinion surveys, employee engagement etc)
Sales
Change Management
Equal Opportunities and Diversity
Internal Audit
Auditing of Policies
Marketing
Corporate Social Responsibility (CSR)
Training Needs Analysis
Managing Training Projects
Investors in People (IIP)
Training
Our learning and development solutions portfolio is updated regularly, but our Consultants are happy to create a bespoke programme if you do not see what you are looking for. Our training portfolio spans:
Customer Interaction
Personal Development
Management and Leadership
Sales and Marketing
IT
Housing Specific
HR Legislation
Drama Based Training
Executive, Business and Lifestyle Coaching
We have access to many independent Consultants and specialist Coaching Organisations. Getting the right Coach for you/your business is essential, which is why we have plenty to choose from.
Rates vary according to your budget
Drama Based Training
This method of training/knowledge transfer is becoming increasingly popular as it offers a totally different dimension to conventional training programmes.
Drama based training is often used for large scale behavioural change programmes. It is also proving particularly useful in diversity and equality training.
Mystery Shoppers (Surveys and Training)
Mystery shopping, market research and data cleansing are all tasks that can be easily and effectively outsourced. Whether you are looking for someone to manage your mystery shopping project or train your staff/customers as mystery shoppers we can put you in touch with subject matter experts in this field.
Customer Service
Never more than now has this been a key area for UK businesses. Customer Service falls into several categories. We have access to some first-class service providers with expertise in every aspect of customer service. These include:
Consultancy – Customer Service Strategy development and implementationKey Account Management
Training
Mystery Shopping Surveys
Customer Satisfaction Surveys
Public Speakers
We can provide you with speakers for annual management events, executive board briefings, motivational talks, conferences, in-company workshops etc.
Please let us know if you do not find what you are looking for; our subject matter experts will be happy to tailor a business solution to your individual business needs.
To add further value and benefit to your training, we can complement it with:
- Performance assessments, including D32/D33 Assessors
- Behavioural Testing Tools: LIFO (Life Orientation), Myers Briggs, SDI (Strength Deployment Inventory), TetraMap or Thinking Styles
Life Orientations (Lifo)
Helps business create high performance cultures to drive sales, build teams and achieve business objectives, helps individuals reach their potential and improve their performance and unlocks the hidden potential of individuals and teams to achieve maximum high performance by looking at how people work together – how they make decisions in good times and when the stress starts to tell – how they implement plans, – how they manage their time – how they deal with stress – how they work in teams – how they lead teams – and how they need to be rewarded and encouraged.
Myers Briggs Type Indicator (MBTI)
The MBTI Instrument is used for understanding normal personality differences. Because it explains basic patterns in human functioning, the MBTI Instrument is used for a wide variety of purposes including - Self-understanding, team building, management and leadership training etc
Strength Deployment Inventory (SDI)
The Strength Deployment Inventory helps us to overcome interpersonal and communication issue because it provides a framework and a common language for being able to see each other as we really are and to build more positive and powerful working relationships. SDI is quick and easy to complete and is based around 3 key colours RED, GREEN and BLUE which when blended represent 7 key motivational value systems. This colour theme provides a helpful language in which to describe motivations that crosses many cultures and breaks down barriers.
TetraMap
TetraMap is a refreshing, cost effective alternative to traditional psychometric tools - it brings new life to teamwork, leadership development, planning, sales and service. The terminology is a simple but deep cross-cultural metaphor of Nature (earth, air, water and fire). TetraMap is a non-prescriptive framework that enables people to intuitively make sense of their own observations of behaviour - great for understanding how a person is different in general.
Thinking Styles
The Thinking Styles psychometric was developed as a means of adding value to personal and professional development programmes. Thinking Styles measures peoples' cognitive and linguistic preferences and levels of flexibility at work for twenty-six 'types' of thinking. It does not measure your thinking ability, nor is it a measure of your 'intelligence'. Thinking Styles has a unique scoring system. Not only does it identify and measure the degree to which you like thinking in a particular way, it also measures the degree to which you dislike thinking in a particular way, I.e. there may be elements of certain styles of thinking that you positively dislike doing!
